At Next Gen Safaris, we believe in transparency and fairness. This policy outlines how we handle booking changes, cancellations, and refunds. We encourage every traveler to read this carefully and consider comprehensive travel protection to safeguard their investment.
Cancellation Timelines
All cancellation requests must be submitted via email to reservations@nextgensafaris.com. The effective date of cancellation is when we receive your written notification. The following schedule applies:
| Notice Period | Cancellation Fee | Refund Amount |
|---|---|---|
| Over 90 days | Deposit retained (30%) | 70% returned |
| 61 – 90 days | Half of total price | 50% returned |
| 31 – 60 days | Three-quarters of total price | 25% returned |
| Under 30 days | Full booking amount | No refund |
Items Not Eligible for Refund
Certain expenses incurred on your behalf cannot be recovered once they have been arranged. These include:
- ✗ Primate trekking permits (issued by wildlife authorities)
- ✗ Government taxes and conservation fees
- ✗ Pre-paid accommodation deposits at lodges and camps
- ✗ Domestic flight bookings and airport transfers
- ✗ Travel insurance premiums and visa processing fees
Rescheduling Your Adventure
We understand that life happens. If you need to adjust your travel dates, we will do everything possible to accommodate you, subject to availability. Important points to note:
- ✓Rescheduling requests must be submitted at least 60 days before your scheduled departure.
- ✓A rebooking fee of USD 50 per traveler will apply.
- ✓Any difference in pricing between original and new dates will be adjusted accordingly.
- ✓Rescheduling within 30 days of departure is not possible and will be treated as a cancellation.
When We Must Cancel
Should we be forced to cancel your tour for any reason, you will be offered the following options:
- ✓A comparable alternative experience of equal or higher value
- ✓A travel credit valid for two years
- ✓A complete financial refund
Exceptional Circumstances: We cannot guarantee refunds when cancellations result from events beyond our control — including natural disasters, public health emergencies, political instability, or government-imposed travel restrictions. In these situations, we will issue a travel credit valid for 24 months.
How Refunds Are Handled
- ✓Approved refunds are processed within 14 business days of written confirmation.
- ✓Refunds are issued using the same payment method as the original transaction.
- ✓Bank transfer fees and currency conversion charges are deducted from the refund amount.
- ✓All refunds are processed in USD. Exchange rate changes are not our responsibility.
- ✓Third-party costs (flights, visas, insurance) are not eligible for refund through us.
🛡️ Protect Your Journey — Secure Travel Coverage
Quality travel insurance can protect you from financial loss if you need to cancel for covered reasons such as medical emergencies, family circumstances, or work commitments. We strongly recommend purchasing coverage at the time of booking.
Choose a policy that includes: trip cancellation · emergency medical · evacuation coverage · baggage protection · personal liability.
Have Questions? We're Here to Help
Our team is available to discuss your booking options and address any concerns. Reach out to us: