Terms of Service

Simply browsing our website, sending an enquiry, or confirming a booking means you accept these Terms of Service in full. We may update them from time to time, and continuing to use our services after a change means you accept the revised version.

These terms bind every traveller, including anyone booked as part of a group. Whoever makes the booking is responsible for making sure the rest of the party knows about and agrees to these terms.

A booking only becomes final once we've received your deposit and sent you written confirmation. Before that point, prices and availability can still change.

• ✓A non-refundable deposit equal to 30% of your total tour cost secures your spot.
• ✓The balance is due 60 days before you depart.
• ✓If you book within 60 days of departure, the full cost is payable immediately.
• ✓All prices are quoted in USD, per person, unless we say otherwise.

It's your responsibility to make sure the traveller details you give us — names, passport numbers, nationalities, dietary needs — match your official travel documents exactly.

You can pay us through any of the following:

• ✓Bank transfer (USD, GBP, EUR)
• ✓Credit or debit card through our secure payment gateway
• ✓Mobile money (MTN, Airtel — for clients based in Uganda)

Any bank transfer fees are for your account, not ours. We need to receive the full amount, after any transfer charges, before we'll treat the booking as settled.

If we spot a pricing error, we can correct it even after your booking is confirmed. You'll then have the choice to continue at the corrected price or get a full refund.

Cancellations need to be sent in writing to reservations@nextgensafaris.com. Here's what it costs to cancel, depending on timing:

Once issued, gorilla trekking permits cannot be refunded or transferred to someone else. We strongly encourage taking out comprehensive travel insurance to cover cancellation costs.

Sometimes we have to adjust an itinerary for reasons outside our control. That can include:

• ✓Severe weather or natural disasters
• ✓Park closures or new government restrictions
• ✓Road conditions, flight delays, or other infrastructure issues
• ✓Wildlife movement and instructions from park rangers

We will always try to offer an alternative of equal or greater value first. Where that is not possible, we will offer a partial refund or a credit note, at our discretion.

Rwanda and Uganda Budget Safaris books on your behalf with hotels, lodges, airlines, and other independent suppliers. We choose our partners carefully, but we can't take responsibility for:

• ✓Actions or failures by third-party suppliers
• ✓Loss, injury, damage, or delay caused by events beyond our control (force majeure)
• ✓Wildlife encounters — nature carries its own risks on safari
• ✓Lost or stolen personal belongings

Whatever the circumstances, our liability to you will never exceed the amount you actually paid us for that specific tour.

You are responsible for making sure you're medically fit for the activities on your itinerary. We'd strongly encourage you to:

• ✓Talk to your doctor or a travel health clinic before you leave.
• ✓Get any recommended vaccinations, including yellow fever, which Uganda requires by law.
• ✓Let us know about any medical conditions or mobility needs when you book.
• ✓Keep prescription medication in your hand luggage, along with a letter from doctor.

Our guides can pull any traveller out of an activity if they believe its necessary for that person's safety or the group's. No refund applies in these situations.

We expect every traveller to act responsibly and respectfully — toward wildlife, local communities, fellow guests, and our team. The following are strictly off-limits:

• ✗Feeding, touching, or harassing wildlife
• ✗Disrespecting local customs, traditions, or sacred sites
• ✗Littering or damaging the environment
• ✗Any behaviour that puts others at risk
• ✗Buying or trading illegal wildlife products

We can end the participation of any traveller who breaks these rules, with no refund given.

Every client travelling with Rwanda and Uganda Budget Safaris must hold comprehensive travel insurance. At a minimum, your policy needs to cover:

• ✓Medical costs and emergency evacuation
• ✓Trip cancellation or cutting your trip short
• ✓Lost belongings and baggage
• ✓Personal liability

We may ask to see proof of your insurance before or when your tour starts. We can't accept responsibility for costs that come from having inadequate cover.

These Terms of Service are governed by the laws of the Republic of Uganda, and any dispute connected to them or to your use of our services falls under the exclusive jurisdiction of Ugandan courts.

Questions about these Terms of Service? Reach us here: